Customer service
FAQ - Frequently Asked Questions
Registration
- How can I change my email address?
- To change your e-mail address, log-in to our homepage or, if you are already logged in, click on „my account“. Here you … Show more
- Why do I have to state an additional delivery address?
- You do not have to state an additional address but you may save up to 5 delivery addresses in your account. These can be… Show more
- I forgot my password. What can I do about it?
- To change your e-mail address, log-in to our homepage or, if you are already logged in, click on „my account“. Here you … Show more
- I can’t remember my Log-In data anymore. What should I do?
- Your Log-In consists of your e-mail address and your password. If you forgot your password, you will find help in „Forgo… Show more
- I want to change my data.
- Please keep your personal account always up to date. You can easily change your information under „your data“ in your ac… Show more
Shopping Process
- How do I find an event?
- Beside browsing our pages, you can always use the Quick Search box (top of the page) or the more detailed Advanced Searc… Show more
- Why can’t I find the event of my choice in the category search?
- Because of the merging of several systems it can happen in the first few months of the new platform that not all events … Show more
- Why do Eventim.RO tickets have another price as is given on the official home page of the event?
- Eventim.RO is responsible for the reservation, booking and delivery or provision of advance sale tickets. Therefore we c… Show more
- When tickets are ordered by automatic bank debit transfer why does it take 7 days after a successful transfer for delivery or pick up?
- If incorrect information is given the bank can, according to bank statutes, re-call the amount transferred within 5 work… Show more
- Why can tickets only be picked up in the designated Eventim.RO centres?
- The many sales outlets are licensees of the trade mark Eventim.RO. Services (e.g. pick up of tickets ordered ) of the fi… Show more
- Why can I not order by automatic bank debit transfer from abroad?
- According to Romanian banking laws it is not possible to debit a foreign account automatically.
- Why does Eventim.RO not offer the possibility of pick up at the box office for all events?
- Due to the multitude of events that Eventim.RO offers it is for organisational and promoter specific reasons not possibl… Show more
- Why can't I purchase Wheel Chair Tickets online?
- For technical reasons it is not possible for us at the moment to activate the ordering of tickets for wheelchair places … Show more
- The return of purchased tickets
- In the EU, you have the right to cancel an online order within seven working days. This “cooling-off” period starts on t… Show more
Payment, Pickup and Delivery Methods
- Where can I pick up the tickets?
- You can pick up your ticket(s) at the Eventim Romania Centers after succesful payment: Eventim.RO - Bucharest Aleksandr… Show more
- Why can tickets only be picked up in the designated Eventim.RO centres?
- The many sales outlets are licensees of the trade mark Eventim.RO. Services (e.g. pick up of tickets ordered ) of the fi… Show more
- Why can I not order by automatic bank debit transfer from abroad?
- According to Romanian banking laws it is not possible to debit a foreign account automatically.
- Why does Eventim.RO not offer the possibility of pick up at the box office for all events?
- Due to the multitude of events that Eventim.RO offers it is for organisational and promoter specific reasons not possibl… Show more
- Can I pick up the tickets from the entrance?
- No, for the moment this service is not available. Tickets payed by card or by prepayment can be picked up only from Even… Show more
- What terms apply when paying by credit card?
- Order Administration Fee: 2% from the total amount. When paying with credit card you need to show your valid credit card… Show more
Questions AFTER a successful order
- I ordered my tickets a long time ago but have not received them yet. Where are my tickets?
- Eventim.RO is a ticket agent and is not responsible for delivery. Delivery times are 2-3 days for Bucharest and 3-5 days… Show more
- I ordered tickets on the internet but have not yet received confirmation. Has my order been received?
- Please check if our confirmation e-mail has not ended up in the spam folder. It is also possible that you did not receiv… Show more
Cancellations / Changes
- I have bought tickets for an event that has been cancelled. What do I have to do?
- Eventim.RO is not the promoter of the events offered and is therefore not liable for the refund of ticket money. However… Show more
- I have bought tickets to an event which has been postponed or relocated. I can not attend the event at the new time/new location. What should I do?
- In the case of postponement or relocation, you can return the tickets. The ticket price excluding all fees ( e.g. delive… Show more
- An event was cancelled/postponed/relocated and I was not informed. Why not?
- Eventim.RO is not obliged to inform the ticket owner about possible cancellations/postponements/relocations, however, we… Show more
TICKET INSURANCE - Mondial Assistance
- What is "TICKET INSURANCE - Mondial Assistance"
- It's bad enough to not be able to attend an event and miss out on the experience. For just 5,5% of the ticketprice, Tic… Show more
- What is the Event ticket cancellation insurance?
- For further information please see the Product Description: HERE. Please note that the ticket insurance is only applicab… Show more
- How do I withdraw from the Ticket insurance?
- You have the right to withdraw from your insurance contract within 14 calendar days. This must be done in writing (e.g. … Show more
Loss / Theft / Cancellation
- I have lost my tickets or they have been stolen. Can you help me?
- Tickets are security papers – for which no replacement can be issued in case of loss or theft. If they are positively id… Show more
Technical Problems
- Why do cookies have to be activated when I use www.oeticket.com ? What are cookies?
- Cookies are information that is stored on your hard disk and expand the functionality of the Eventim.RO portal. In the s… Show more
Newsletter / Ticket Alarm ÖT Next
- How can I register for the Eventim.RO Newsletter?
- To register for the Eventim.RO Newsletter go to our homepage www.eventim.ro, enter your e-mail address in the field „New… Show more
- What's Eventim.RO Next / Ticket Alarm? How can I register for it?
- Eventim.RO Next is a service from Eventim.RO, to make sure you no longer miss any event. On our homepage at Eventim.RO N… Show more
- How can I cancel the newsletter?
- To cancel the Eventim.RO Newsletter click on the „flag“ of the newsletter received and then the link „cancel“. As a reg… Show more
- How can I unsubscribe from the newsletter?
- To cancel the Eventim.RO Newsletter click in the newsletter received under „Impressum“ on the link „cancel“ and send the… Show more
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