Customer service

FAQ - Frequently Asked Questions

Registration

How can I change my email address?
To change your e-mail address, log-in to our homepage or, if you are already logged in, click on „my account“. Here you … Show more
Why do I have to state an additional delivery address?
You do not have to state an additional address but you may save up to 5 delivery addresses in your account. These can be… Show more
I forgot my password. What can I do about it?
To change your e-mail address, log-in to our homepage or, if you are already logged in, click on „my account“. Here you … Show more
I can’t remember my Log-In data anymore. What should I do?
Your Log-In consists of your e-mail address and your password. If you forgot your password, you will find help in „Forgo… Show more
I want to change my data.
Please keep your personal account always up to date. You can easily change your information under „your data“ in your ac… Show more
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Shopping Process

How do I find an event?
Beside browsing our pages, you can always use the Quick Search box (top of the page) or the more detailed Advanced Searc… Show more
Why can’t I find the event of my choice in the category search?
Because of the merging of several systems it can happen in the first few months of the new platform that not all events … Show more
Why do Eventim.RO tickets have another price as is given on the official home page of the event?
Eventim.RO is responsible for the reservation, booking and delivery or provision of advance sale tickets. Therefore we c… Show more
When tickets are ordered by automatic bank debit transfer why does it take 7 days after a successful transfer for delivery or pick up?
If incorrect information is given the bank can, according to bank statutes, re-call the amount transferred within 5 work… Show more
Why can tickets only be picked up in the designated Eventim.RO centres?
The many sales outlets are licensees of the trade mark Eventim.RO. Services (e.g. pick up of tickets ordered ) of the fi… Show more
Why can I not order by automatic bank debit transfer from abroad?
According to Romanian banking laws it is not possible to debit a foreign account automatically.
Why does Eventim.RO not offer the possibility of pick up at the box office for all events?
Due to the multitude of events that Eventim.RO offers it is for organisational and promoter specific reasons not possibl… Show more
Why can't I purchase Wheel Chair Tickets online?
For technical reasons it is not possible for us at the moment to activate the ordering of tickets for wheelchair places … Show more
The return of purchased tickets
In the EU, you have the right to cancel an online order within seven working days. This “cooling-off” period starts on t… Show more
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Payment, Pickup and Delivery Methods

Where can I pick up the tickets?
You can pick up your ticket(s) at the Eventim Romania Centers after succesful payment: Eventim.RO - Bucharest Aleksandr… Show more
Why can tickets only be picked up in the designated Eventim.RO centres?
The many sales outlets are licensees of the trade mark Eventim.RO. Services (e.g. pick up of tickets ordered ) of the fi… Show more
Why can I not order by automatic bank debit transfer from abroad?
According to Romanian banking laws it is not possible to debit a foreign account automatically.
Why does Eventim.RO not offer the possibility of pick up at the box office for all events?
Due to the multitude of events that Eventim.RO offers it is for organisational and promoter specific reasons not possibl… Show more
Can I pick up the tickets from the entrance?
No, for the moment this service is not available. Tickets payed by card or by prepayment can be picked up only from Even… Show more
What terms apply when paying by credit card?
Order Administration Fee: 2% from the total amount. When paying with credit card you need to show your valid credit card… Show more
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Questions AFTER a successful order

I ordered my tickets a long time ago but have not received them yet. Where are my tickets?
Eventim.RO is a ticket agent and is not responsible for delivery. Delivery times are 2-3 days for Bucharest and 3-5 days… Show more
I ordered tickets on the internet but have not yet received confirmation. Has my order been received?
Please check if our confirmation e-mail has not ended up in the spam folder. It is also possible that you did not receiv… Show more
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Cancellations / Changes

I have bought tickets for an event that has been cancelled. What do I have to do?
Eventim.RO is not the promoter of the events offered and is therefore not liable for the refund of ticket money. However… Show more
I have bought tickets to an event which has been postponed or relocated. I can not attend the event at the new time/new location. What should I do?
In the case of postponement or relocation, you can return the tickets. The ticket price excluding all fees ( e.g. delive… Show more
An event was cancelled/postponed/relocated and I was not informed. Why not?
Eventim.RO is not obliged to inform the ticket owner about possible cancellations/postponements/relocations, however, we… Show more
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TICKET INSURANCE - Mondial Assistance

What is "TICKET INSURANCE - Mondial Assistance"
It's bad enough to not be able to attend an event and miss out on the experience. For just 5,5% of the ticketprice, Tic… Show more
What is the Event ticket cancellation insurance?
For further information please see the Product Description: HERE. Please note that the ticket insurance is only applicab… Show more
How do I withdraw from the Ticket insurance?
You have the right to withdraw from your insurance contract within 14 calendar days. This must be done in writing (e.g. … Show more
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Loss / Theft / Cancellation

I have lost my tickets or they have been stolen. Can you help me?
Tickets are security papers – for which no replacement can be issued in case of loss or theft. If they are positively id… Show more
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Technical Problems

Why do cookies have to be activated when I use www.oeticket.com ? What are cookies?
Cookies are information that is stored on your hard disk and expand the functionality of the Eventim.RO portal. In the s… Show more
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Newsletter / Ticket Alarm ÖT Next

How can I register for the Eventim.RO Newsletter?
To register for the Eventim.RO Newsletter go to our homepage www.eventim.ro, enter your e-mail address in the field „New… Show more
What's Eventim.RO Next / Ticket Alarm? How can I register for it?
Eventim.RO Next is a service from Eventim.RO, to make sure you no longer miss any event. On our homepage at Eventim.RO N… Show more
How can I cancel the newsletter?
To cancel the Eventim.RO Newsletter click on the „flag“ of the newsletter received and then the link „cancel“. As a reg… Show more
How can I unsubscribe from the newsletter?
To cancel the Eventim.RO Newsletter click in the newsletter received under „Impressum“ on the link „cancel“ and send the… Show more
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